FAQs
FAQs
About Our Products
1. What materials are The Half Moonn handbags made of?
Our handbags are crafted from a variety of high-quality materials, including luxurious leathers and eco-friendly alternatives. Each material is chosen for its durability, elegance, and sustainability.
2. How are your handbags designed?
Every handbag at The Half Moonn is meticulously designed by our team of skilled artisans. We focus on creating pieces that are both stylish and functional, ensuring they meet the diverse needs of modern women.
3. Are your products sustainably made?
Yes, we are committed to sustainability. We prioritize eco-friendly materials and ethical production practices to minimize our environmental impact.
Orders and Shipping
4. How can I place an order?
You can place an order through our website by selecting the handbag you wish to purchase, adding it to your cart, and proceeding to checkout.
5. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express) and online payment systems like PayPal.
6. Do you offer international shipping?
Yes, we offer international shipping. Shipping rates and delivery times may vary depending on your location.
7. How long will it take to receive my order?
Delivery times vary based on your location and the shipping method selected. Generally, orders are processed within 2-3 business days, and shipping can take an additional 5-10 business days.
Returns and Exchanges
8. What is your return policy?
We offer a 30-day return policy for unused and undamaged items. If you are not completely satisfied with your purchase, you can return it for a refund or exchange.
9. How do I return an item?
To return an item, please contact our customer service team at Halfmoonn99@gmail.com for instructions on how to proceed. Ensure that the item is in its original packaging and condition.
Care and Maintenance
10. How do I care for my handbag?
To keep your handbag looking its best, avoid exposure to harsh elements like rain and direct sunlight. Use a soft, damp cloth to clean the exterior and store it in a cool, dry place when not in use.
11. Do you offer repairs for damaged handbags?
No, we don't offer repair services for our handbags.
Additional Information
12. How can I contact customer service?
You can reach our customer service team via email at Halfmoonn99@gmail.com. We are available Monday to Friday, 9 AM to 6 PM.
13. How can I stay updated on new products and promotions?
Sign up for our newsletter on our website to receive updates on new collections, special promotions, and exclusive offers.
14. Where can I find more information about your brand?
For more information about The Half Moonn, visit our About Us page on the website or follow us on social media.
