Shipping and delivery
How long will my order take?
Orders are generally delivered within 5–7 business days. Delivery times may vary depending on the destination and circumstances beyond our control.
Where do you ship, and what does shipping cost?
Shipping is calculated at checkout according to your delivery address: €9.99 within Italy (free on orders of €50 or more), €14.99 to other European Union countries, and €19.99 to Australia, Canada, Hong Kong, Israel, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Switzerland, the United Arab Emirates, the United Kingdom and the United States. See Shipping Information for details.
Can I track my order?
Yes. Once your order has shipped, tracking details will be shared with you.
Orders, returns and cancellations
Do you accept returns or refunds?
All purchases are final sale. We do not accept returns or provide refunds, so please review the product details, images and specifications carefully before ordering. Read the full Refund and Return Policy.
Can I cancel my order?
Orders may only be cancelled before they have been processed or shipped. If you need to cancel, please contact us as soon as possible after placing your order.
Where can I find a bag’s materials and details?
Each product page lists that piece’s description and details. If you cannot find what you need, write to us and we will help.
Need help?
How can I contact you?
Write to thehalfmoonn9@gmail.com or visit our contact page.